Terms & conditions

These terms govern your use of vheny.com and any purchase made through it. By placing an order with VHENY Diamonds you agree to them. They do not affect your statutory rights as a consumer.

Orders & pricing

Prices are shown in euro and may change with the diamond market. An order is confirmed only once we have accepted it and arranged payment. Because two diamonds of the same grade can differ, a precise price is always given for a specific stone.

Certification

Our diamonds are certified by recognised laboratories such as GIA and HRD. You are always welcome to verify a certificate directly with the issuing laboratory.

Shipping

Orders are shipped free of charge and fully insured. Full details are set out in our shipping policy.

Returns & refunds

If you are not satisfied with an online purchase, please contact us at info@vheny.com to receive authorisation and return instructions. You may return online-purchased diamonds and jewellery, in their original condition and full packaging, within 14 days of the shipment date for a full refund of the item price. Shipping costs are not included. For security, please do not write “VHENY Diamonds” on the outside of the returned parcel; we will give you a specific return address.

This sits alongside our lifetime money-back guarantee, under which we will buy back the diamond itself at any time.

Governing law

These terms are governed by Belgian law, and any dispute falls under the jurisdiction of the courts of Antwerp.

Contact

For anything at all, write to info@vheny.com.